FAQs

We proudly provide NDIS and disability support services across South East Melbourne, Victoria. Our team delivers reliable, person-centred supports to participants throughout the region, ensuring accessible, flexible care close to home.

We currently service participants living within the following local government areas:

  • City of Casey
  • City of Greater Dandenong
  • Shire of Cardinia
  • Frankston City Council
  • City of Kingston
  • City of Monash
  • Mornington Peninsula Shire
  • uburbs Across South East Melbourne

Within these council areas, we support participants in suburbs including (but not limited to):
Cranbourne, Berwick, Narre Warren, Hampton Park, Hallam, Dandenong, Noble Park, Keysborough, Clyde, Clyde North, Pakenham, Officer, Frankston, Carrum Downs, Chelsea, Mentone, Clayton, Mount Waverley, Glen Waverley, Mornington, Hastings, Rosebud and surrounding suburbs.

Our local knowledge of South East Melbourne allows us to provide consistent, responsive disability support services tailored to each participant’s goals and funding arrangements.

If you live in a nearby suburb and are unsure whether we can provide services in your area, please contact us. We are happy to discuss your location and may be able to accommodate neighbouring areas depending on availability.

Starting your support journey with Inclusive Community Care is simple and streamlined through our online referral process.

We welcome referrals from participants, family members, carers, support coordinators, plan managers, allied health professionals, and other service providers.

Step 1: Submit Our Online Referral Form

To begin, complete the referral form available on our website. The form collects important information such as:

  • Participant details
  • NDIS funding type (Self-Managed, Plan-Managed, or NDIA-Managed)
  • Support needs and goals
  • Preferred service days and times
  • Location within South East Melbourne
  • Contact details for relevant stakeholders
  • This allows our team to assess suitability and availability efficiently.

Step 2: Initial Review and Contact
Once we receive the referral form, our team will review the information and contact you to discuss:

  • Your specific support requirements
  • Availability of services in your area
  • Funding arrangements
  • Any immediate or urgent support needs
  • If required, we may arrange a consultation to further clarify goals and expectations.

Step 3: Service Agreement and Documentation
If we are a suitable match, we will provide a clear and transparent Service Agreement outlining:

  • Approved supports
  • Hours and frequency
  • NDIS pricing (in line with current NDIS Pricing Arrangements)
  • Roles, responsibilities, and cancellation terms
  • We ensure all documentation is explained clearly before services commence.

Step 4: Support Worker Matching and Service Commencement
We carefully match participants with appropriately skilled support workers to ensure compatibility, continuity, and quality care. Once schedules are confirmed and agreements signed, supports begin.

Our onboarding process is designed to be:

  • Efficient and transparent
  • Person-centred and goal-focused
  • Compliant with NDIS Practice Standards
  • Supportive for both participants and referral partners

If you are seeking reliable disability support services in South East Melbourne, simply complete our online referral form to get started.

At Inclusive Community Care, we believe disability support should be more than just a service — it should be personal, consistent, and genuinely participant-focused.

What sets us apart from other disability service providers in South East Melbourne is our commitment to quality, reliability, and meaningful outcomes for every individual we support.

Person-Centred Approach

We tailor every support service to the participant’s individual goals, preferences, cultural background, and support needs. Rather than offering a one-size-fits-all model, we take the time to understand what matters most to you and build supports around your NDIS plan and long-term objectives. We believe in helping you achieve your goals.

Consistency of Support Workers

We prioritise continuity and consistency of care. Wherever possible, participants are matched with regular support workers to build trust, familiarity, and strong working relationships. We understand that stability is essential for wellbeing and positive outcomes.

Experienced and Professional Team

Our team members are carefully selected, trained, and supported to deliver high-quality disability services. We operate in line with NDIS Practice Standards, infection control guidelines, and safe work procedures to ensure participant safety and dignity at all times.

Local and Community-Focused

As a South East Melbourne disability service provider, we understand the local community, resources, and networks. We are proud to support participants across:
Being locally based means we can respond quickly, provide flexible supports, and build strong relationships within the community.

Flexible Funding Options

We support participants who are NDIS Self-Managed, Plan-Managed, and NDIA-Managed, as well as private fee-paying clients and other funding arrangements.