Frequently Asked Questions (FAQ)
What services do you offer?
What services do you offer?
We provide a comprehensive range of disability support services tailored to meet the individual needs of each participant. Our supports are available to individuals funded through the NDIS (National Disability Insurance Scheme) as well as those accessing other funding options or private services.
Our goal is to support people living with disability to build independence, improve daily living skills, and actively participate in their community.
Community Access SupportOur community access services support participants to engage in social, recreational, educational, and community activities. This may include attending appointments, shopping, participating in hobbies, building social connections, or attending community programs. We focus on promoting inclusion, confidence, and meaningful participation.
Personal Care SupportWe provide professional and respectful personal care assistance tailored to individual needs. Support may include showering, dressing, grooming, toileting, mobility assistance, and medication reminders. All care is delivered with dignity, privacy, and in accordance with safe practice and infection control standards.
Assistance with Household TasksMaintaining a safe and organised home environment is essential for wellbeing. We assist with household tasks such as laundry, dishwashing, changing bed linen, light tidying, and general household organisation to help participants maintain independence at home.
Assistance with Daily Living SkillsOur support workers assist participants in developing and strengthening daily living and life skills. This may include budgeting, grocery shopping, meal planning, time management, personal organisation, communication skills, and establishing daily routines that promote long-term independence.
Assistance with Meal PreparationWe provide support with meal planning and meal preparation, including grocery shopping, safe food handling, cooking support, and promoting balanced nutrition. Our aim is to build confidence and independence in the kitchen while supporting overall health and wellbeing.
In-Home Cleaning ServicesWe offer in-home cleaning support to maintain a hygienic and safe living environment. Services may include vacuuming, mopping, bathroom and kitchen cleaning, dusting, and general sanitation.
We provide a comprehensive range of disability support services tailored to meet the individual needs of each participant. Our supports are available to individuals funded through the NDIS (National Disability Insurance Scheme) as well as those accessing other funding options or private services.
Our goal is to support people living with disability to build independence, improve daily living skills, and actively participate in their community.
Community Access SupportOur community access services support participants to engage in social, recreational, educational, and community activities. This may include attending appointments, shopping, participating in hobbies, building social connections, or attending community programs. We focus on promoting inclusion, confidence, and meaningful participation.
Personal Care SupportWe provide professional and respectful personal care assistance tailored to individual needs. Support may include showering, dressing, grooming, toileting, mobility assistance, and medication reminders. All care is delivered with dignity, privacy, and in accordance with safe practice and infection control standards.
Assistance with Household TasksMaintaining a safe and organised home environment is essential for wellbeing. We assist with household tasks such as laundry, dishwashing, changing bed linen, light tidying, and general household organisation to help participants maintain independence at home.
Assistance with Daily Living SkillsOur support workers assist participants in developing and strengthening daily living and life skills. This may include budgeting, grocery shopping, meal planning, time management, personal organisation, communication skills, and establishing daily routines that promote long-term independence.
Assistance with Meal PreparationWe provide support with meal planning and meal preparation, including grocery shopping, safe food handling, cooking support, and promoting balanced nutrition. Our aim is to build confidence and independence in the kitchen while supporting overall health and wellbeing.
In-Home Cleaning ServicesWe offer in-home cleaning support to maintain a hygienic and safe living environment. Services may include vacuuming, mopping, bathroom and kitchen cleaning, dusting, and general sanitation.
What areas do you service?
We proudly provide NDIS and disability support services across South East Melbourne, Victoria. Our team delivers reliable, person-centred supports to participants throughout the region, ensuring accessible, flexible care close to home.
We currently service participants living within the following local government areas:◈ City of Casey◈City of Greater Dandenong◈ Shire of Cardinia◈ Frankston City Council◈ City of Kingston◈ City of Monash◈ Mornington Peninsula Shire◈ Suburbs Across South East Melbourne Within these council areas, we support participants in suburbs including (but not limited to):Cranbourne, Berwick, Narre Warren, Hampton Park, Hallam, Dandenong, Noble Park, Keysborough, Clyde, Clyde North, Pakenham, Officer, Frankston, Carrum Downs, Chelsea, Mentone, Clayton, Mount Waverley, Glen Waverley, Mornington, Hastings, Rosebud and surrounding suburbs.
Our local knowledge of South East Melbourne allows us to provide consistent, responsive disability support services tailored to each participant’s goals and funding arrangements.
If you live in a nearby suburb and are unsure whether we can provide services in your area, please contact us. We are happy to discuss your location and may be able to accommodate neighbouring areas depending on availability.
We currently service participants living within the following local government areas:◈ City of Casey◈City of Greater Dandenong◈ Shire of Cardinia◈ Frankston City Council◈ City of Kingston◈ City of Monash◈ Mornington Peninsula Shire◈ Suburbs Across South East Melbourne Within these council areas, we support participants in suburbs including (but not limited to):Cranbourne, Berwick, Narre Warren, Hampton Park, Hallam, Dandenong, Noble Park, Keysborough, Clyde, Clyde North, Pakenham, Officer, Frankston, Carrum Downs, Chelsea, Mentone, Clayton, Mount Waverley, Glen Waverley, Mornington, Hastings, Rosebud and surrounding suburbs.
Our local knowledge of South East Melbourne allows us to provide consistent, responsive disability support services tailored to each participant’s goals and funding arrangements.
If you live in a nearby suburb and are unsure whether we can provide services in your area, please contact us. We are happy to discuss your location and may be able to accommodate neighbouring areas depending on availability.
How do I start the onboarding process with Inclusive Community Care?
Starting your support journey with Inclusive Community Care is simple and streamlined through our online referral process.
We welcome referrals from participants, family members, carers, support coordinators, plan managers, allied health professionals, and other service providers.
Step 1: Submit Our Online Referral Form
To begin, complete the referral form available on our website. The form collects important information such as: Participant detailsNDIS funding type (Self-Managed, Plan-Managed, or NDIA-Managed)Support needs and goalsPreferred service days and timesLocation within South East MelbourneContact details for relevant stakeholdersThis allows our team to assess suitability and availability efficiently. Step 2: Initial Review and Contact
Once we receive the referral form, our team will review the information and contact you to discuss:Your specific support requirementsAvailability of services in your areaFunding arrangementsAny immediate or urgent support needsIf required, we may arrange a consultation to further clarify goals and expectations. Step 3: Service Agreement and DocumentationIf we are a suitable match, we will provide a clear and transparent Service Agreement outlining:Approved supportsHours and frequencyNDIS pricing (in line with current NDIS Pricing Arrangements)Roles, responsibilities, and cancellation termsWe ensure all documentation is explained clearly before services commence. Step 4: Support Worker Matching and Service CommencementWe carefully match participants with appropriately skilled support workers to ensure compatibility, continuity, and quality care. Once schedules are confirmed and agreements signed, supports begin. Our onboarding process is designed to be:Efficient and transparentPerson-centred and goal-focusedCompliant with NDIS Practice StandardsSupportive for both participants and referral partners
If you are seeking reliable disability support services in South East Melbourne, simply complete our online referral form to get started.
We welcome referrals from participants, family members, carers, support coordinators, plan managers, allied health professionals, and other service providers.
Step 1: Submit Our Online Referral Form
To begin, complete the referral form available on our website. The form collects important information such as: Participant detailsNDIS funding type (Self-Managed, Plan-Managed, or NDIA-Managed)Support needs and goalsPreferred service days and timesLocation within South East MelbourneContact details for relevant stakeholdersThis allows our team to assess suitability and availability efficiently. Step 2: Initial Review and Contact
Once we receive the referral form, our team will review the information and contact you to discuss:Your specific support requirementsAvailability of services in your areaFunding arrangementsAny immediate or urgent support needsIf required, we may arrange a consultation to further clarify goals and expectations. Step 3: Service Agreement and DocumentationIf we are a suitable match, we will provide a clear and transparent Service Agreement outlining:Approved supportsHours and frequencyNDIS pricing (in line with current NDIS Pricing Arrangements)Roles, responsibilities, and cancellation termsWe ensure all documentation is explained clearly before services commence. Step 4: Support Worker Matching and Service CommencementWe carefully match participants with appropriately skilled support workers to ensure compatibility, continuity, and quality care. Once schedules are confirmed and agreements signed, supports begin. Our onboarding process is designed to be:Efficient and transparentPerson-centred and goal-focusedCompliant with NDIS Practice StandardsSupportive for both participants and referral partners
If you are seeking reliable disability support services in South East Melbourne, simply complete our online referral form to get started.
What makes Inclusive Community Care different from other disability service providers?
At Inclusive Community Care, we believe disability support should be more than just a service — it should be personal, consistent, and genuinely participant-focused.
What sets us apart from other disability service providers in South East Melbourne is our commitment to quality, reliability, and meaningful outcomes for every individual we support.
Person-Centred ApproachWe tailor every support service to the participant’s individual goals, preferences, cultural background, and support needs. Rather than offering a one-size-fits-all model, we take the time to understand what matters most to you and build supports around your NDIS plan and long-term objectives. We believe in helping you achieve your goals.
Consistency of Support WorkersWe prioritise continuity and consistency of care. Wherever possible, participants are matched with regular support workers to build trust, familiarity, and strong working relationships. We understand that stability is essential for wellbeing and positive outcomes.
Experienced and Professional TeamOur team members are carefully selected, trained, and supported to deliver high-quality disability services. We operate in line with NDIS Practice Standards, infection control guidelines, and safe work procedures to ensure participant safety and dignity at all times.
Local and Community-FocusedAs a South East Melbourne disability service provider, we understand the local community, resources, and networks. We are proud to support participants across:City of CaseyCity of Greater DandenongCardinia ShireFrankston City CouncilCity of KingstonCity of MonashMornington Peninsula ShireBeing locally based means we can respond quickly, provide flexible supports, and build strong relationships within the community.
Flexible Funding OptionsWe support participants who are NDIS Self-Managed, Plan-Managed, and NDIA-Managed, as well as private fee-paying clients and other funding arrangements.
What sets us apart from other disability service providers in South East Melbourne is our commitment to quality, reliability, and meaningful outcomes for every individual we support.
Person-Centred ApproachWe tailor every support service to the participant’s individual goals, preferences, cultural background, and support needs. Rather than offering a one-size-fits-all model, we take the time to understand what matters most to you and build supports around your NDIS plan and long-term objectives. We believe in helping you achieve your goals.
Consistency of Support WorkersWe prioritise continuity and consistency of care. Wherever possible, participants are matched with regular support workers to build trust, familiarity, and strong working relationships. We understand that stability is essential for wellbeing and positive outcomes.
Experienced and Professional TeamOur team members are carefully selected, trained, and supported to deliver high-quality disability services. We operate in line with NDIS Practice Standards, infection control guidelines, and safe work procedures to ensure participant safety and dignity at all times.
Local and Community-FocusedAs a South East Melbourne disability service provider, we understand the local community, resources, and networks. We are proud to support participants across:City of CaseyCity of Greater DandenongCardinia ShireFrankston City CouncilCity of KingstonCity of MonashMornington Peninsula ShireBeing locally based means we can respond quickly, provide flexible supports, and build strong relationships within the community.
Flexible Funding OptionsWe support participants who are NDIS Self-Managed, Plan-Managed, and NDIA-Managed, as well as private fee-paying clients and other funding arrangements.